1. Return Period

Customers may request a return within 30 days of receiving their order.

Return requests must be submitted within this period by contacting Etoile Beans using the contact information provided below.

2. Return Requests

To request a return, please contact us with your order information and a description of the reason for the return.

We will review the request and provide instructions regarding the return process when applicable.

3. Product Issues or Damaged Orders

If your order arrives damaged, defective, incorrect, or has another product-related issue, please contact us as soon as possible after receiving the order.

4. Refunds

When a refund is approved because of a qualifying order or product issue, we aim to process the refund within 3 days after the refund has been approved.

The time required for the refunded amount to appear in the customer’s account may also depend on the payment provider or financial institution used for the original transaction.

5. Refund Method

Approved refunds will generally be issued using the original payment method used to place the order.

We may request additional information when necessary to verify an order or process a refund.

6. Return Shipping

Return shipping arrangements may depend on the reason for the return and the circumstances of the order.

If the return is related to a product issue, damage, or an incorrect item received, please contact us before sending anything back so that we can provide the appropriate instructions.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests may depend on whether the order has already been processed or shipped.

8. Refund Review

Each return or refund request may be reviewed based on the order information, product condition, reason for the request, and applicable circumstances.

We will communicate with the customer regarding the outcome of the request.

9. Changes to This Policy

Etoile Beans may update this Return & Refund Policy from time to time to reflect changes in our products, services, or business operations.

The latest version will always be published on this page.

10. Contact Us

For return or refund questions, please contact Etoile Beans directly.