Help Center

Frequently Asked Questions

Find answers to some of the most common questions about Etoile Beans, our coffee products, shipping, returns, and orders.

Etoile Beans offers coffee products through our online store. Our current focus is serving customers in the United States.
Our current featured coffee product is priced at $25 USD. Product prices are displayed on the website and may be updated when our product selection changes.
We currently ship orders to customers within the United States. International shipping is not currently available.
Shipping costs are paid by the customer. The applicable shipping cost is shown during checkout before the order is completed.
When tracking information is available, it may be provided after your order has been shipped. You can then use the carrier’s tracking information to follow your shipment.
Yes. Customers may request a return within 30 days of receiving their order. Please contact us before sending a return so we can provide the appropriate instructions.
Please contact us as soon as possible and provide your order information. Photos of the damaged package or product may also be requested so we can review the issue.
Once a refund has been approved, Etoile Beans aims to process it within 3 days. The time for the funds to appear in your account may depend on your payment provider or financial institution.
You can contact us by email at contact@etoilebeans.com or by phone at +1 802-721-9722 .
Etoile Beans LLC is located at 5830 E 2nd St, Ste 7000 #38239, Casper, Wyoming 82609, USA.

Still have a question?

Our team is happy to help with your order or any other question.

CONTACT US