Help Center
Frequently Asked Questions
Find answers to some of the most common questions about Etoile Beans, our coffee products, shipping, returns, and orders.
Etoile Beans offers coffee products through our online store.
Our current focus is serving customers in the United States.
Our current featured coffee product is priced at
$25 USD. Product prices are displayed
on the website and may be updated when our product selection
changes.
We currently ship orders to customers within the
United States. International shipping
is not currently available.
Shipping costs are paid by the customer. The applicable
shipping cost is shown during checkout before the order
is completed.
When tracking information is available, it may be provided
after your order has been shipped. You can then use the
carrier’s tracking information to follow your shipment.
Yes. Customers may request a return within
30 days of receiving their order.
Please contact us before sending a return so we can
provide the appropriate instructions.
Please contact us as soon as possible and provide your
order information. Photos of the damaged package or
product may also be requested so we can review the issue.
Once a refund has been approved, Etoile Beans aims to
process it within 3 days. The time for
the funds to appear in your account may depend on your
payment provider or financial institution.
You can contact us by email at
contact@etoilebeans.com
or by phone at
+1 802-721-9722
.
Etoile Beans LLC is located at
5830 E 2nd St, Ste 7000 #38239,
Casper, Wyoming 82609, USA.